Keeping Calm When a Crisis Hits

Manchester Arena, Astroworld Festival, Highland Park Hospital

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Services Provided

Crisis Management
Media Relations
Internal Communications
Reputation Management

Project

When crises arise, effective communications are an immediate need and can often shape both the near-term response and the long-term impact. We work with clients, their leaders and their legal team to execute a thoughtful communications plan that is mindful of the wide reach their words and actions will have.

Approach

Tragedy strikes all too often in today’s world and when it does, you need a trusted partner to help see you through. Res Publica Group was just that partner at the 2017 Manchester Arena bombing, the 2021 Astroworld tragedy and the 2022 Highland Park Independence Day shooting.  

In these terrible situations, we collaborated with those involved to communicate what we could throughout the course of the immediate incident. 

Our Efforts

In real time, we advised their teams on messaging, ensuring accurate information was a priority. Contingency planning is critical and coordination with law enforcement and legal counsel ensure consistency and accuracy of information.

Highland Park Parade, 2022
Ariana Grande Concert, Manchester Arena, 2017
Astroworld Festival, 2022
Results

Oftentimes, our clients themselves are present at the events, and we can provide a calming, third-party perspective. We help navigate media inquiries, prepare spokespersons, draft materials for employees or customers, and provide onsite support for the immediate and near-term crisis management needs.

Highland Park Parade

Doctors in Highland Park, 2022

Press Conference, Highland Park Parade, 2022

Astroworld Festival

First responders in the festival crowd, 2021

First responders and reporters, 2021

Manchester Arena

Ariana Grande, Manchester Arena, 2017

Memorial for the victims, 2017

Case Studies

Results

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Highland Park Parade

Doctors in Highland Park, 2022

Doctors Press Conference, Highland Park Parade, 2021

Astroworld Festival

First responders in the crowd, 2022

First responders and reporters, 2022

Manchester Arena

Ariana Grande, Manchester Arena, 2017

First responders and reporters, 2022

Results

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Highland Park Parade

Local Doctors, Highland Park, Parade, 2022

Doctors Press Conference, Highland Park Parade, 2022

Astroworld Festival

First responders in the crowd, 2022

First responders and reporters, 2022

First responders in the crowd, 2022

Manchester Arena

Manchester Arena Memorial, 2017

Ariana Grande, Manchester Arena, 2017

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Crisis